Privacy Policy - Thogreonmychep

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Introduction

Thogreonmychep is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thogreonmychep.world or use our custom clothing upcycling and decoration services.

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller in respect of the personal data we collect and process as described in this policy. Our contact details are set out in the “Contact Us” section below.

Information We Collect

We collect information that you provide directly to us when using our services:

Contact information such as your name, email address, and phone number when you submit enquiries or book consultations
Project details including descriptions of garments you wish to have decorated or upcycled
Payment information when you place orders for our custom services
Communication records from emails, messages, and consultations
Shipping addresses for delivery of completed garments

How We Use Your Information

We use the information we collect for the following purposes:

To provide our custom upcycling and decoration services
To communicate with you about your projects, including progress updates
To process payments and arrange delivery of completed items
To respond to your enquiries and provide customer support
To improve our services and develop new offerings
To send you updates about our studio, with your consent

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance: to fulfil our obligations when you commission work from us
Legitimate interests: to improve our services and communicate with potential clients
Consent: when you opt in to receive marketing communications
Legal obligations: to comply with applicable laws and regulations

Data Sharing

We do not sell your personal information. We may share your data with:

Delivery services to ship completed garments to you
Payment processors to handle transactions securely
Professional advisors such as accountants and legal counsel when necessary
Authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes outlined in this policy. In particular:

Enquiry and contact form data: up to 24 months unless a project or contract follows
Project and order records: for the duration of the project and typically up to 6 years for accounting, warranty, and legal purposes
Marketing consent: until you withdraw consent or ask to be removed

After the retention period, we delete or anonymise your data where possible.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to processing of your data
Request restriction of processing
Data portability
Withdraw consent at any time

You also have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO). You can find out how to make a complaint at ico.org.uk/make-a-complaint. We would encourage you to contact us first so we can try to resolve any concern.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: connect@thogreonmychep.world

Address: 1 Countess Rd, London NW5 2NS, United Kingdom

Phone: +44 7956 881310

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the date at the top.