FAQ - Thogreonmychep

General Questions

Common enquiries about our services and approach.

We work with a wide variety of items including jackets, coats, jeans, shirts, dresses, bags, hats, and shoes. If the item can be decorated or altered, we are happy to discuss possibilities with you.

Absolutely. Our artisans have experience handling delicate materials including silk, lace, and vintage textiles. We assess each item individually to determine the most suitable techniques.

Yes, every project begins with a consultation where we discuss your vision, review reference materials, and agree on techniques, colours, and timelines before work commences.

Of course. We welcome client-supplied materials including patches, buttons, beads, and fabric scraps. We will assess their suitability and incorporate them into your design.

Pricing and Payment

Information about costs, quotes, and payment options.

Pricing varies depending on the complexity of the design, techniques used, and time required. We provide detailed quotes after our initial consultation so you know exactly what to expect.

Yes, we require a 50% deposit to secure your booking and cover initial material costs. The remaining balance is due upon completion before collection.

We accept bank transfers, debit cards, and credit cards. Payment details will be provided with your quote confirmation.

Timelines and Process

What to expect from start to finish.

Most projects take between 1-4 weeks depending on complexity. Simple embellishments may be completed sooner, while detailed embroidery or multi-technique work requires more time.

When our schedule permits, we can accommodate rush requests for an additional fee. Please mention your deadline when you contact us to check availability.

For larger projects, we provide photo updates at key stages. This allows you to see the work developing and request any adjustments before completion.

Care and Aftercare

Keeping your custom pieces looking their best.

Care instructions vary by technique. We provide specific guidance with every completed piece. Generally, we recommend turning items inside out, washing on gentle cycles, and avoiding tumble drying.

We stand behind our work. If any embellishment comes loose within six months under normal wear, bring it back and we will repair it at no additional cost.

Yes, many clients return to add more details or new elements to their pieces over time. We keep records of previous work to ensure consistency.

Visiting Our Studio

Information about consultations and drop-offs.

Our studio is at 1 Countess Rd, London NW5 2NS. We are easily accessible by public transport and happy to welcome you by appointment.

Appointments are preferred to ensure we can give you our full attention, but we do accept drop-ins when the studio is open if our schedule allows.

Yes, we work with clients across the UK. You can send us your garment by post, and we will arrange secure return shipping once the work is complete.

Still Have Questions?

Get in touch and we will be happy to help with any queries not covered here.